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Job content

Vienna

Austria

We are looking for a competent Call center supervisor to organize and direct the staff of our call center.

You will be responsible for assessing their work and give them feedback to maximize performance.

An excellent call center supervisor must have customer service and supervisory experience.

The ideal candidate must possess great communication skills and be able to lead and motivate.

You will be organized and reliable as well as results-oriented.

The goal is to achieve drive excellent performance from your team that will bring sustainable business growth.

Responsibilities

Assist in the formulation of targets for individuals and teams

Ensure adherence to policies for attendance, established procedures etc.

Prepare monthly/annual results and performance reports

Anticipate escalation and take over calls when needed

Measure performance with key metrics such as call abandonment, calls waiting etc.

Requirements

Ability to work under pressure

A results-oriented approach

Excellent organizational and leadership skills

Outstanding communication and negotiation abilities

Proficient in English; Good knowledge of additional languages will be a definite plus

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