Position: Mid-Senior level

Job type: Full-time

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Job content


Would you like a career that gives you opportunities to help customers significantly change how they operate in today’s Digital Age and accelerate their cloud journey using Amazon Web Services (AWS)?
Do you like to work on a variety of projects within some of the largest, most complex, global customers at the forefront of exciting cloud adoption at scale, leading customer and partner teams to achieve repeatable AWS best practices?
The AWS Professional Services team is looking for Enterprise Service Managers (ESM) who can lead the working relationship with one or more large Enterprise organizations. The ESM is responsible for helping customers develop a long-term AWS strategy. Together with customer teams and AWS partners, the ESM oversees strategy execution in truly transformational, ground breaking projects.

The ESM role is to act as a trusted advisor and AWS ambassador to senior stakeholders and enterprise teams within our largest customers to understand and help realize their critical business outcomes with AWS.

  • Sell professional services through engaging with enterprise customers to understand their business drivers and application portfolio. Develop bold cloud strategies with senior executives and present respective proposals.
  • Helping shape customers’ cloud strategy, cloud transformational roadmaps and changes in working practices (e.g. moving to a faster more agile release cycle)
  • Oversee delivery of projects, ensure high quality, on time and on budget delivery and customer satisfaction. Mitigation of delivery risks and issues.
  • Engage with customers actively leveraging Technical or IT Advisory / IT Transformation skills to support project delivery.
  • Building strong relationships with senior executives and enterprise teams to understand goals and required outcomes
  • Preparing and presenting technical and commercial proposals to client CxO leaders
  • Influencing and leads customer experience and engagement from sales though delivery to produce high-quality, business driven outcomes for the customer

Basic Qualifications
  • Experience in new ways of delivering and operating solutions, e.g. Agile delivery, Design Thinking, DevOps
  • Designing, building, and operating global IT infrastructures and/or enterprise systems (e.g. SAP)
  • Intermediate/advanced knowledge of private/public cloud services, market segments, and customer base and industry-specific solutions
  • German and English is a must
Preferred Qualifications
  • Consulting / management experience, with demonstrable global scale cloud / digital / technology transformation experience in customer-facing roles
  • Senior level executive engagement and advisory experience
  • Sales and delivery responsibility and track record meeting of those targets
  • Demonstrated ability to work creatively and analytically in meeting customer needs
  • Experience with contract and statement of work development
  • Strong verbal and written communications skills in English and German incl. executive presentations
  • Profound experience in the following industries: Financial Services Industry
  • Be mobile and willing to travel to client locations as needed

Company - AWS EMEA (Austria)
Job ID: A1658896
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